What is the initial action to take upon receiving a mobile notary appointment request?

The initial action upon receiving a mobile notary appointment request is to gather all necessary information from the caller. This step is crucial because it helps establish the context of the appointment. Understanding the specific needs of the client, including the type of documents to be notarized, the location, and any particular requirements they may have, will ensure a smooth process moving forward.

Collecting all relevant details at the outset allows for better preparation and prevents misunderstandings later in the process. Once you have a clear understanding of the client's needs, you can then move on to confirming the signing location and time, discussing payment options, or setting a preliminary appointment date. Each of those subsequent steps depends on having the initial information gathered correctly, making this first action foundational to providing effective service.