What should a Notary Signing Agent (NSA) do if they are running late for a signing?

Informing the borrower about being late is crucial for several reasons. Communication fosters trust and professionalism between the Notary Signing Agent (NSA) and the borrower. By reaching out to the borrower, the NSA demonstrates respect for the borrower's time and reassures them that they are still engaged in the process, which can help alleviate any anxiety or concern related to the situation.

Additionally, notifying the borrower allows them to prepare for the delay, perhaps having additional time to gather necessary documents or to handle other commitments. This proactive approach also reflects good customer service practices, which can lead to positive reviews and referrals for the NSA.

While rushing through document checks might seem like a way to make up for lost time, it can lead to errors that can have significant implications. Canceling the appointment outright may disrupt plans unnecessarily, and immediately asking for a reschedule could create additional inconvenience for the borrower. Therefore, the best course of action is to communicate the delay clearly and professionally.